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Senin, 03 Desember 2012

Business Letter

Business Letter 

    A business letter is written in formal language.The letter is written for official correspondence between two organizations and organizations and customers, clients, etc. The style of the business letter depends on the relationship that is shared between the two parties.

             A business letter is used for various purposes like offering a business deal to other organization, accepting an offer, denying an offer, new schemes for customer, extending the contract with a client. 
           The block format is the simplest format; all of the writing is flush against the left margin.

Your Address 1

The return address of the sender so the recipient can easily find out where to send a reply to.

       British English

Position        : In the top right corner of the letter.

          American English

Position        : In the top left corner, below the date, or at the end of the letter (below the signature)




Date 2
Put the date on which the letter was written in the format

       British English

Write                        :30 October 2003

Position                    :On the right, one line below the sender's address

       American English

Write                        : October 30, 2003

Position                    : Top left corner



Inside Address 3

The address of the person you are writing to along with the name of the recipient, their title and company name.

British English
Ms /Miss/Mrs/Mr/Dr...
Company Name(optional)
house number and the street
place
area code
COUNTRY (in capital letters)
American English
Ms/Miss/Mrs/Mr/Dr...
Company Name(optional)
house number and th street
place, area code
COUNTRY (in capital letters)




Salutation 4

            If you know the person's name:

a.          In British English, don't use anypunctuation  mark or use a comma.

Dear Ms / Miss / Mrs / Mr +lastname,

Example: Dear Mr Miller or Dear Mr Miller,

Dear + surname,

Example: Dear Chris Miller or Dear Chris Miller,

b.         In American English, use a colon (:)

Dear Ms. / Miss. / Mrs. / Mr. +lastname:

Example: Dear Mr. Miller:

Dear + surname:

Example: Dear Chris Miller:

c.          To Whom It May Concern/Dear Sir or Madam: if recipient's name is unknown.



Subject Line (optional) 5 

Makes it easier for the recipient to find out what the letter is about.

            British English

The subject line is usually placed between the salutation and the body of the letter.

            American English

In American English, the subject line can also be placed between the recipient's address and the salutation.



Body 6

The body is where you write the content of the letter.



Closing 7

Complimentery Close
Yours faithfully,
If you do not know the name of the person

Yours sincerely,
If you know the name of the person

Signature 8

Printed Name 9

The printed version of  writer/sender, and if desired writer/sender can put a title or position, then print it underneath the signature.



Enclosure(optional) 10

If you wish to enclose documents, you can write the word 'Enclosure' below the printed name. Type "Enclosures (#)" with the # being the number of other documents enclosed.



Reference Initials(optional) 11

If someone other than yourself typed the letter you will include your initials in capital letters followed by the typist's initials in lower case in the following format; AG/gs or AG:gs.
KIND OF BUSSINES LETTEr

Admitting Mistakes and Making Promises

Admitting Mistakes and Making Promises 


Admitting Mistakes (mengakui kesalahan)
 
Admitting mistakes is someone's consciousness who’s doing something wrong or on purpose. 
ž The word which usually use is ‘sorry, forgive me, etc’.
Why we must admitting mistakes?
Maybe you thinking that if Admitting your  mistakes, it can make you seems "losing face“.  However, in the eyes of other people, a person who can admit to mistakes and move on from them is more likely to garner respect than someone who blusters and pretends they weren't responsible. Ultimately, continued refusal to face up to being wrong or causing a problem can take a toll on your reputation, relationships, and your work or professional life.
Admitting mistakes can also be expressed to represent the person who made ​​a mistake. Thus, You can help solve the problems of others so that many people would love to be friends with you. This skill can liberate you and allow you and others to move on to better relationships and outcomes.
The example expressions of Admitting Mistakes:
ž  I’m sorry. It’s my fault.
ž  I admit what I have done is wrong.
ž  Sorry, I didn’t mean to.
ž  Yes, I take the blame.
ž  It’s my mistakes. Please forgive me.
ž  I know. I shouldn’t have done that. Sorry.
ž  I never intended it that way.
ž  You’re right. I’m fully responsible for this matter.
ž  I'm sorry that I've ignored your opinion.
ž  This has been my terrible mistake.
ž  Sorry, I was rude to you.
Dialogue:
Vidya        : Who should be responsible to this?
Alpred       : Sorry miss, I have to admit that it is my fault.
Vidya        : So, what will you do now??
Alpred       : Yes miss, so I will replace the food with the new one.
 Making Promises (berjanji)

Make promise is important in some condition, for example when you have just made a mistakes, you must make a promise to someone else to don't make same mistakes twice to her/him or when you have schedule that must you do with your friends, like doing homework, employment contract, etc.
Make promises is important when you want to do something to convince someone, but the promise must be fulfilled so that people can trust you.


Make Promises to yourself !
In addition to making promises to others, you can make an appointment for yourself. In this case, for example, promises to be a better person, or a promise to meet the targets that you have make in  the future.
The example expressions of making promises:
Making Promises
Responding
I promise I will help you.
Thank you
Keep my promise. I won’t do it again.
All right. Keep your promise.
I swear I will not let others know this problem.
O.K. Thanks.
I assure you that I will return the book on time.
Really? Let me be assured.
Don’t worry. I’ll see you before I leave.
O.K. I’ll wait for you.
I swear I don’t do it again.
Keep your promise.
I will not be careless again.
Yes, you do.
I promise to manage my time well.
I trust you.
Dialogue…
Aziz     : Would you accompany me to visit Linda. She is hospitalized.
Uje      : What time?
Aziz     : At 9 o'clock. By the way, are you sure Doni will join us next week?
Uje      : I'm sure he will. He promised to join us next week.

 

Blamming And Accusing Someone

Blamming And Accusing Someone 


 



Blamming (Menyalahkan)

Blame is the act of censuring, holding responsible, making negative statements about an individual or group that their action or actions are socially or morally irresponsible, the 
 opposite of praise.
EXPRESSING BLAMING
v  It was your own fault.
v  What did you expect?
v  You should have/shouldn't have...
v  I told you but you wouldn't listen.
v  It's no use crying over spill milk.
v  It serves you right.
v  Perhaps that'll teach you a lesson.
v  You're the one to blame.
v  You're the only person we could have done it.
Someone who blamed usually declines it. The following are the responses used :

  •  It's not true.
  • It wasn't me
  • You are wrong, I didn't do it
  • I am not the one to blame


ACCUSING
       In interpersonal conversation we often exprience many kinds of situation. Making mistake is one of the examples. When we make a mistake, sometimes we fell difficult to confess it. It's good thing if we want to admit our mistake. The following are expresions of accusing.
EXPRESSING ACCUSING
       It must have been you who did it
       I think you're the only person who could have done it
       You must be doing something wrong

  •  I'm sorry. It's my fault.
  • Sorry for my fault.
  • I'm sorry fro the things I've done. 
  • It's my responsibility. I'm sorry.

 

Asking about Possibilities, Expressing Curiosity and Desire, Expressing Views

Asking about Possibilities, Expressing Curiosity and Desire, Expressing Views 

 

Asking about Possibilities
      Expressing possibility is ask something that may or will occur in the time would come.
 
Asking something if it is possible
  • Is it possible to ... ?
  • Is there any possibility of ... ?
  • What are the chances of ...?
  • What possibility is there that ... ?
  • What's the possibility of ... ?
Saying something is impossible
  • That's not possible.
  • It's unlikely.
  • Not a chance!
  • It was impossible to ...
  • There's no chance of ...
  • It's not likely that ...
Saying something is possible
  • It's possible ...
  • There's a good possibility.
  • Chances are ...
  • They will probably ...
  • Perhaps.
  • That''s very possible.
  • There's a possibility of ...
Expressing Curiosity and Desire
 
Definition : Curiosity is expression of interest to declare something to be desired, the novelty of the unknown. Desire is expression that reveals something about the person's wishes and expectations of future.
Expression of Curiosity
¨    What I’d really like to find out is …
¨     I’d be very interested to know …
¨     I’ve been meaning to ask you.
¨     I’d like to know …
¨     I wish I knew …
¨     I’d love to know …
¨     What’s on your mind?
¨     I wonder …?
Expressing Views
Definition : express our view with saying and explain that with some one and give opinions to someone and also we can ask for opinions with someone.
 
Expressing views
Responding
v  I think the most important is…
v  I have the similar view.
v  In my opinion…
v  I can understand it, but I have a different opinion.
v  You may be right.
v  That’s good.
v  Yeah.
v  I know.